In connection with a security improvement, it is now required to enter and confirm a mobile number when you use your DSB profile in the DSB's app. This means that each profile must have a unique mobile number associated with it.
But don’t worry, you can still buy tickets in the DSB's app for both private and work-related travels. We recommend that you log out and back in to your DSB profile in the DSB's app to carry out the update.
Below you will find a guide on how to handle this matter.
When you have both a private mobile and a work mobile, you can have 2 DSB profiles: one profile for purchasing work-related travels on your work mobile, and one profile for purchasing private travels on your private mobile.
State this on your DSB profile to purchase work-related travels on your work mobile:
- Work email address, which allows you to buy tickets by invoice in the DSB's app.
- Work mobile phone number.
State this on your DSB profile to purchase private travels on your private mobile:
- Private email address.
- Private mobile phone number.
If you need help, you can contact DSB Customer Center on phone 70 13 14 15.
When you only have a private mobile, you can only have one DSB profile in the DSB's app.
But don’t worry, you can still buy tickets in the DSB's app for both private and work-related travels.
State this on your DSB profile:
- Work email address, which allows you to buy tickets on invoice in the DSB's app.
- Private mobile phone number.
Select payment method when purchasing tickets in the DSB's app:
- Pay by invoice when purchasing work related trips.
- Pay with payment card or MobilePay when purchasing private travels.
If you do not want to buy private and work-related travels on the same DSB profile in your DSB's app, you can use the DSB Business Portal and log in with your work email address and your password. If you do not remember your password, please click “Forgot password” and you will receive an email to reset your password.
If you need help, you can contact DSB Customer Center on phone 70 13 14 15.
When you only have a work mobile, you can only have one DSB profile in the DSB's app.
But don’t worry, you can still buy tickets in the DSB's app for both private and work-related travels.
State this on your DSB profile:
- Work email address, which allows you to buy tickets on invoice in the DSB's app.
- Work mobile phone number.
Select payment method when purchasing tickets in the DSB's app:
- Pay by invoice when purchasing work related travels.
- Pay with payment card or MobilePay when purchasing private travels.
If you do not want to buy both private and work-related trips on the same DSB profile in your DSB's app, you can use the DSB Business Portal and log in with your work email address and your password. If you do not remember your password, please click “Forgot password” and you will receive an email to reset your password.
If you need help, you can contact DSB Customer Center on phone 70 13 14 15.