Terms and conditions for purchase and use of Orange and Orange Fri tickets

Version 2501 Last updated 14. May 2025

In the Joint National Travel Regulations, you can learn more about interruptions to operation, through-tickets, luggage rules, travel time guarantee and how to complain.
In our general terms and conditions for the DSB's app you can read about the app in general and about other products available in the app.
In our Privacy Policy for DSB's app, you can read about how we process your personal data.

 

1.     Orange tickets

1.1     Validity

An Orange ticket is only valid on the chosen day and at the selected time. You must travel from the station indicated on your ticket and with the connections that appear in your travel plan. The ticket is valid for travel with DSB, GoCollective, NJ (Nordjyske Jernbaner), as well as Skånetrafiken's trains in Denmark, but not for bus, metro, light rail, or other local and private railways. It is not possible to purchase an upgrade to DSB 1' (first class) if you are traveling on an Orange ticket.

 

1.2     Customer categories

You can purchase an Orange ticket as an adult, child, youth, or senior.

Read more about customer categories in the Joint National Travel Regulations

 

If you are traveling as a child, youth or senior, you may be asked to provide documentation that you are eligible to travel under that category.

 

1.3     Refunds

An Orange ticket is non-refundable. If you have purchased a seat reservation along with your Orange ticket, it cannot be changed or refunded either.

 

2.     Orange Fri tickets

2.1     Validity

An Orange Fri ticket is only valid on the chosen day and at the selected time. You must travel from the station indicated on your ticket and with the connections that appear in your travel plan. The ticket is valid for travel with DSB, GoCollective, NJ (Nordjyske Jernbaner), as well as Skånetrafiken's trains in Denmark, but not for bus, metro, light rail, or local and private railways. It is not possible to purchase an upgrade to DSB 1' (first class) if you are traveling on an Orange Fri ticket.

 

2.2     Customer categories

You can purchase an Orange Fri ticket as an adult, child, youth, or senior.

Read more about customer categories in the Joint National Travel Regulations

 

If you are traveling as a child, youth or senior, you may be asked to provide documentation that you are eligible to travel under that category.

 

2.3     Refunds

An Orange Fri ticket can be refunded up to 30 minutes before departure. If you have purchased a seat reservation along with your Orange Free ticket, it can be refunded together with your ticket up to 30 minutes before departure.

When you purchase multiple tickets at once, you can only get them refunded together.